Support & Contact Information
Need help with House The Party? We're here to support you! Here's how to get assistance and make the most of your experience:
📱 Common Issues & Solutions
1. Location Services
- • Enable location services in your device settings
- • Allow "While Using" or "Always" permission for accurate distance calculations
- • If location isn't updating, try closing and reopening the app
2. Event Display Issues
- • Pull down to refresh the event list
- • Check your internet connection
- • Verify your location settings
- • Clear app cache through device settings
3. Saved Events
- • Must be logged in to save events
- • Saved events are synced across devices
- • Check your internet connection if events aren't saving
4. Account Management
- • Reset password through the login screen
- • Update profile information in Settings
- • Link/unlink social accounts in Settings
🏢 Venue & Event Management
Venue Registration:
1. How to Register Your Venue
- • Go to Settings > Add Venue
- • Complete the venue registration form with:
- - Legal business name
- - Physical address
- - Contact information
- - Business license/permit numbers
- - Venue capacity
- - Operating hours
- - Venue photos
- • We may request for the following supporting documentation:
- - Business license
- - Proof of ownership/management
- - Insurance documentation
- - Health & safety certificates
2. Venue Verification Process
- • Initial review: 2-3 business days
- • Verification status updates via email
- • May require additional documentation
- • On-site verification may be necessary
- • Approval notification sent via email
📅 Adding Events (For Approved Venues)
1. Event Creation
- • Log in to your verified venue account
- • Select "Add New Event" from venue dashboard
- • Required event details:
- - Event name
- - Date and time
- - Event type/music genre
- - Age restrictions
- - Ticket prices
- - Event description
- - Event photos
- - Capacity limits
- - Special requirements
2. Event Guidelines
- • Events must be submitted 48 hours in advance
- • Accurate pricing information required
- • Clear age restrictions must be specified
- • Music genre must be accurately categorized
- • High-quality event photos recommended
- • Complete venue rules and requirements
3. Event Management
- • Edit event details up to 24 hours before
- • Update capacity and availability
- • Manage ticket tiers
- • Post event updates/announcements
- • Access event analytics
⚠️ Important Notes:
- • Venues must maintain accurate information
- • Regular updates to operating hours required
- • Prompt response to user inquiries expected
- • Compliance with local regulations required
- • Maintain updated insurance and permits
🤝 Venue Support
Dedicated Venue Support:
- • Email: help@housetheparty.com
- • Response time: Within 12 hours
- • Emergency support available
Venue Resources:
- • Best practices guide
- • Marketing tips
- • Photo guidelines
- • Event promotion strategies
- • Legal compliance checklist
🔍 FAQ
Q: How do I find events near me?
A: Enable location services and events will automatically display based on your location. Use filters to refine your search.
Q: Why can't I see event distances?
A: Check that location services are enabled and you've granted appropriate permissions to the app.
Q: How do I save an event?
A: Tap the bookmark icon on any event card. You must be logged in to save events.
Q: Are event details guaranteed to be accurate?
A: We work directly with venues to ensure accuracy, but we recommend checking the venue's social media for last-minute changes.
🔒 Privacy & Security
- • Privacy Policy: www.housetheparty.com/privacy
- • Terms of Service: www.housetheparty.com/terms
📱 Device Requirements
- • iOS 13.0 or later
- • Location Services enabled
- • Internet connection required
- • Push notifications recommended
🔄 Updates
- • Enable automatic updates to ensure you have the latest features
- • Check the App Store for manual updates
- • Follow our social media for update announcements
Stay Connected:
- • Twitter: @House_The_Party
- • Instagram: @HouseTheParty
- • Facebook: /HouseTheParty
We're committed to providing you with the best possible experience. If you need assistance not covered here, please don't hesitate to reach out to our support team.